Director, Credit & Collections - Now Hiring
DIRECTV is seeking a detail-oriented, thorough, and organized director to join the Credit and Collections organization.
In this supervisory position, you will lead a team playing a key role in collections strategy and advanced analytics.
You will be responsible for finding innovative ways to enhance productivity while ensuring compliance with all rules and regulations.
A strong working knowledge of performance and financial acumen to drive optimization in operational productivity, key metrics, and budget goals will be key in this role.
Here's what you'll do:
Develop and take leadership for collection initiatives aimed at reducing invol churn, bad debt, and improving DSO.
Accountable to daily operational metrics and resolution of anomalies.
Analyze reporting to determine opportunities (vendor, customer experience, churn, etc.
).
Recommend strategy changes and develop corresponding business cases.
Ensure vendors are meeting contractual obligations.
Partner with various organizations to align on Winback, Leniency, and retention strategies.
Coordinate implementation guidelines and necessary training with collection leads to deliver within given timelines.
Maintain compliance with external regulations and internal policies.
Assess and report progress of initiatives to leadership.
Participate in budget development and monitoring of expenses.
Create business cases and supporting documentation to align with leadership team and gain approval of recommendations for strategy changes.
Partnering with accounting to align on annual forecasting.
What you'll need to be successful:
Bachelor's degree in related field preferred.
10 years of financial and supervisory experience required.
5
years of experience as a department director or similar position.
Strong working knowledge of performance, operations management, and financial acumen.
Familiarity with industry regulations and quality standards.
Exceptional communication, written, and verbal skills.
Outstanding leadership and organizational skills.
Highly skilled collaborator and cross-functional communicator.
This role requires a minimum, but is not limited to, approximately 10% travel.
This is a remote position that can be located anywhere in the United States.
#LI-RemoteA career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees.
It is the company's policy to offer pay that is competitive with other employers in the local market.
Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES:
$105,830 - $192,050Low (N1):
$105,830 - $158,650Mid (N2):
$111,400 - $167,000High (N3):
$122,540 - $183,700Top (N4):
$128,110 - $192,050Click to review information on some of the largest Designated Market Areas (DMAs).
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!RSRDTVSalary:
$34.
Estimated Salary: $20 to $28 per hour based on qualifications.
In this supervisory position, you will lead a team playing a key role in collections strategy and advanced analytics.
You will be responsible for finding innovative ways to enhance productivity while ensuring compliance with all rules and regulations.
A strong working knowledge of performance and financial acumen to drive optimization in operational productivity, key metrics, and budget goals will be key in this role.
Here's what you'll do:
Develop and take leadership for collection initiatives aimed at reducing invol churn, bad debt, and improving DSO.
Accountable to daily operational metrics and resolution of anomalies.
Analyze reporting to determine opportunities (vendor, customer experience, churn, etc.
).
Recommend strategy changes and develop corresponding business cases.
Ensure vendors are meeting contractual obligations.
Partner with various organizations to align on Winback, Leniency, and retention strategies.
Coordinate implementation guidelines and necessary training with collection leads to deliver within given timelines.
Maintain compliance with external regulations and internal policies.
Assess and report progress of initiatives to leadership.
Participate in budget development and monitoring of expenses.
Create business cases and supporting documentation to align with leadership team and gain approval of recommendations for strategy changes.
Partnering with accounting to align on annual forecasting.
What you'll need to be successful:
Bachelor's degree in related field preferred.
10 years of financial and supervisory experience required.
5
years of experience as a department director or similar position.
Strong working knowledge of performance, operations management, and financial acumen.
Familiarity with industry regulations and quality standards.
Exceptional communication, written, and verbal skills.
Outstanding leadership and organizational skills.
Highly skilled collaborator and cross-functional communicator.
This role requires a minimum, but is not limited to, approximately 10% travel.
This is a remote position that can be located anywhere in the United States.
#LI-RemoteA career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees.
It is the company's policy to offer pay that is competitive with other employers in the local market.
Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES:
$105,830 - $192,050Low (N1):
$105,830 - $158,650Mid (N2):
$111,400 - $167,000High (N3):
$122,540 - $183,700Top (N4):
$128,110 - $192,050Click to review information on some of the largest Designated Market Areas (DMAs).
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!RSRDTVSalary:
$34.
Estimated Salary: $20 to $28 per hour based on qualifications.
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