Media Quality Operator


Media Quality Operator is an integral member of the Global Media Operations Content Management, Archive Operations Team, located in Universal City, California. Media Quality Operators are responsible for the safeguarding of NBCUniversal Feature & Television digital archival assets in the Global Media Operations digital archive. The Media Quality Operator will partner with key stakeholders across operations, divisions and engineering on existing workflows, best practices and SOPs for archiving, researching and managing our digital assets. The position requires strong technical and analytical skills and abilities to ensure maximum, highest quality throughput while also providing best in class customer service.
Note: this position is "staff with end date", connected to a project with an anticipated completion of January 2019
Job Duties

  • Process daily archive and restore requests, conduct asset research and availability, and create and track new asset records from internal and external facilities and leading a team of direct reports supporting these operations.
  • Support daily archive management functions including; migrations, onboarding of new client/file specifications & delivery methods, file validation, metadata curation and fix, replacement and purge workflows.
  • Assist in Identifying, developing, and executing assigned projects within and across teams in the organization
  • Serve as a key subject matter expert in digital archive management, storage management, migration management, growth and capacity planning and feature and television asset metadata.
  • Responsible for achieving a monthly SLA target of 99. 999% and driving excellence in customer experience, data and file integrity.


Basic Qualifications

  • Bachelor Degree from an accredited institution in a relevant media-related field
  • Minimum 2 years experience in entertainment or technology
  • Minimum 2 years experience in cross-functional operations management with delivery accountability
  • Experience with digital file delivery applications (Signiant, Aspera, Smartjog, etc)
  • Microsoft Access and Excel, database applications, and inventory management applications, as well as MAM system and supply chain management experience.
    Additional Job Requirements
  • Interested candidate must submit a resume/CV through www. nbcunicareers. com to be considered (note job #:42330BR)
  • Must be willing to work in Los Angeles, California
  • Must have unrestricted work authorization to work in the United States
  • Desired Characteristics

  • Technical aptitude to conceptually understand system deliverables and workflows
  • Thorough knowledge working with Windows, Mac OS and Linux, Proficiency with Microsoft Office Suite
  • A varied and thorough knowledge of film and video concepts, workflows and technologies.
  • Ability to multi-task and work both in a team and independently
  • Understand common file interchange formats such as AXF, MXF, and IMF
  • Understanding of digital video filtering and scaling; frame rate and format conversions
  • Effective problem solver able to assess and adapt to changing priorities and strategies
  • Excellent communication skills and attention to detail
  • Excellent analytical and problem solving skills
  • Ability to manage multiple projects concurrently
  • Self-starter that demonstrates initiative and ability to work independently with little supervision or in a team setting
  • Ability to work effectively in a fast-paced environment with tight deadlines
  • Ability to work effectively across multiple teams in various locations simultaneously
  • Excellent sense of customer service
  • Experience with cable and media industry or integrated systems a plus

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