Sr. Manager, Technical Operations

Essential Responsibilities Provide strategic direction and leadership for QA, End User Support and Sustainment Engineering teams. Set priorities and coordinate projects and resources to align with business goals. Manage the execution of support and sustainment engineering around the clock to ensure NBC's users have the best possible streaming video experience. Manage the quality assurance and release promotion process for NBC's backend systems and consumer applications. Review and improve the production release process including testing, code promotion, release tagging, notification and rollback plans. Manage system, infrastructure and systems monitoring tools and process to proactively identify and resolve problems in the production environment. Establish standardized processes for QA, Support and Sustainment Engineering including availability and performance of applications and services, help desk tickets, and test case management and automation. Build and maintain relationships with other internal support groups and vendors. Manage integrations with internal support groups and vendors in production environments. Ensure corporate security standards are met or exceeded for NBC Digital's production systems. Handle escalation of production outages and provide updates to senior staff. Participate in the planning and implementation of new systems and integrations into production usage. Provide coaching and feedback to direct reports and empower them to take responsibility for their jobs and goals. Qualifications/Requirements Qualifications/Requirements: Minimum of 3 years of experience leading a technical team. Leading multiple teams highly desired. Minimum 7 years of experience in technical roles. Experience implementing or maintaining technical processes for large scale internet applications. Strong troubleshooting skills and the ability to perform under pressure. Demonstrated ability to manage critical situations and guide efforts with technical partners and vendors. Experience driving cross-functional initiatives and improving support and QA processes. Strong communication skills both written and verbal. Detailed understanding to technical dependencies between backend systems and front-end applications. Bachelor's degreepreferred 45144BR
Salary Range: NA
Minimum Qualification
8 - 10 years

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