Technical Support Analyst

Responsibilities As the Technical Support Analyst, you will be the onsite Client Services technical support person. You will provide desktop support as well as enterprise systems engagement support for multiple business units and remote locations. You will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct (NBC Entertainment, TV Distribution, TV Legal, Ad Sales, etc). o Perform break-fix/end-user desktop support to users in multiple locations and provide second- level support to the divisional community for software, hardware, and various infrastructure related issues. o Travel to remote locations based on planned schedule or as needed by the business. o Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs. o Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce. o Provide on-the-spot training to end users on all system related needs. o Consult with and make recommendations to customers on selection of hardware and software products to address business requirements while maintaining published IT standards. o Consult with internal IT teams to represent client's technical interests for project planning and standards development. o Must be able to work flexible hours, including nights, weekends and holidays as needed. o Perform other duties as assigned. Qualifications/Requirements Undergraduate degree in a computer science or related field and/or equivalent work experience, required. Minimum five (5) years/IS&T Desktop and PC Support experience working in large corporate environment Must be able to lift up to 35 pounds. Must be available on-call for weekends and 24/7 as necessary Experience with current technology includes: Windows 10 & 7, Apple OSX platforms MS Office Suite - Office 2010, 2011, 2013, and O365 (Word, Excel, PowerPoint, Outlook) for both MAC and PC Desktop and Laptop security encryption for Mac and PC. Active Directory Management Service Now or Ticketing Software experience. Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support). Servers and Storage as it pertains to desktop support Mobile Devices Operating systems to include Apple iOS and Android. Demonstrate strong customer service attitude and demeanor Ability to work within established standards and guidelines Outstanding analytical/troubleshooting skills Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable Excellent oral and written communication skills Excellent team player Professional attitude in all interactions Able to analyze user reported issues and provide solutions using the most appropriate tools and processes quickly and effectively. Ability to work on a mission critical environment. Self-driven engagement with excellent follow through skills Desired Characteristics Project management skills and experience Knowledge and Experience of VOIP Cable Television Broadcast Experience Mission critical supportexperience 44940BR
Salary Range: NA
Minimum Qualification
5 - 7 years

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